Portofino Statement Hoop

We hope you love your everyday luxuries, but in the case that you would like to exchange or return your items, please refer to our policy below.

WITHIN 14 DAYS OF PURCHASE FULL REFUND TO THE ORIGINAL PAYMENT METHOD. RETURNS MADE BETWEEN 15 DAYS TO 30 DAYS AFTER PURCHASE WILL RECEIVE A STORE CREDIT. 

NO RETURNS AFTER 30 DAYS.

All sale items / permanently reduced items are final sale and not eligible for return

Clothing, handbags, accessories, and jewelrymust be unworn with no signs of wear and with tags attached.

Home fragrance, soap, bath bombs, and shower steamers must be unused and in their original packaging.

Skincare and body care: All body cream, sugar scrub, and facial skincare must be 75% unused.

Refund will be issued to the original payment method. 

No return or exchanges accepted without receipt.

Did you order online? Please note the following regarding returns for online orders. 

• If, by chance, you receive an incorrect item, please DO NOT open that item if you would like to return it.
• If you are unhappy with your purchase or would like to return your item(s), please contact hello@luxuoire.com to begin processing a return.
• Shipping fees are non-refundable.
• Luxuoire does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
• Depending on the shipping method and carrier selected, your return package may take several days to reach us.
• Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
• Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
• We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your return is not accepted, it will be sent back to you at your expense and a store credit will not be granted.
• If you would like to exchange your online order for a different product, please return your item via the method above and place a new order for your desired product.